FREQUENTLY ASKED QUESTIONS
Dog Boarding FAQ
For the safety of all our guests, we require proof of vaccination for rabies, DHLPP (distemper, hepatitis, Leptospirosis, parainfluenza, and parvovirus) and Bordetella.
We ask that you check-in your dog at any time during our operating hours. We suggest dropping off no later than 5:00pm so your dog has time to settle in. Upon check-out, please pick up your dog during our operating hours. Our operating hours are:
- Monday – Friday from 7:00am – 7:00pm
- Saturday – Sunday from 9:00am – 5:00pm
- Holidays from 9:00am – 5:00pm
To make a reservation at Bow Wow Bungalow, call 818.565.3555.
At Bow Wow Bungalow, we pride ourselves on offering the best dog care services in the San Fernando Valley. Our highly trained and certified staff are on the premises 24/7 to make sure your dog’s stay is safe, healthy, and FUN. Plus, you can watch our Doggie Cams to check in and see what your dog is up to during the day!
For first-time guests, we are happy to offer your pet’s first night for free. Give our Reservation Specialist a call at 818.565.3555 and they will be happy to reserve your dog’s room.
We offer large suites for siblings to stay together. Call our Reservation Specialist at 818.565.3555 so we can set up your dogs’ stay.
We are happy to accommodate dogs with special needs, including medication administration, skin care treatments, and specific dietary instructions. Please be sure to discuss your dog’s needs with our Reservation Specialist when booking your dog’s stay.
If your dog has prescription medications, please provide them in your dog’s respective prescription containers, along with clearly written instructions, and our staff will administer it as directed.
Of course! Please bag and label each meal separately. We can also provide your dog with our high quality Bow Wow Bungalow food for a small fee.
Absolutely. It is important for your dog to feel at home here, so you are more than welcome to bring his or her favorite toy or blanket.
Should you need to change or cancel your reservations, please let us know forty-eight (48) hours in advance to avoid being charged a cancellation fee. If your reservation is within three days of a nationally recognized holiday, your reservation must be cancelled within seventy-two (72) hours to avoid a cancellation fee.
Dog Daycare FAQ
Dog daycare provides a number of direct benefits:
- Provides dogs with regular exercise to stay healthy
- Relieves boredom, separation anxiety, and destructive behavior at home
- Improves social skills with other dogs and people
- Daycare is a safer way to play than dog parks or with pet sitters
Yes, we require new clients come in for a free daycare introduction day prior to their first day of daycare.
Your dog can run, jump, and play in our expansive outdoor yards with thrilling playground equipment, an enormous bone-shaped pool, and a paw-shaped spa for swimming and splashing. We also have a climate-controlled indoor yard with a lagoon, waterfalls, and tunnels. We offer a variety of engaging play groups, including traditional large group play, small group play with carefully selected playmates, toys, fun activities, and one-on-one private play with a loving caregiver. You can customize your dog’s playtime experience for the most enjoyable experience possible! Check out our Doggie Cams to watch your dog playing the day away!
Playgroups are always supervised by our highly trained staff and selected for size, energy levels, and personality. All team members are trained using a combination of both online classes and on-the-job training to set them up for success in monitoring the health, safety, and happiness of our doggie guests. Plus, wellness checks are conducted twice a day on each dog every day.
Daycare at Bow Wow Bungalow starts with a free evaluation to determine your dog’s play style and energy level. Before coming for daycare, please keep in mind your dog should be four (4) months of age or older; spayed or neutered (if over six [6] months of age) and current on rabies, DHLPP and Bordetella vaccinations. They should be in good general health and free of ticks and fleas, not aggressive or protective of toys, and is attending daycare wearing a quick release collar that contains an identification tag bearing their name and guardian or owner’s current contact information.
We ask that you check-in your dog at any time during our operating hours. Upon check-out, please pick up your dog during our operating hours before closing time to avoid being charged a late fee.
Our operating hours are:
- Monday – Friday from 7:00am – 7:00pm
- Saturday – Sunday from 9:00am – 5:00pm
- Holidays from 9:00am – 5:00pm
To make a reservation at Bow Wow Bungalow, call our Reservation Specialist directly at 818.565.3555.
Absolutely! We offer several enriching daycare programs. Our Reservation Specialist will help customize your dog’s daycare experience and find the best program based on your dog’s interests and desires. You can also add spa treatments to your dog’s day, including a bubble bath, gentle ear cleansing, pedicure, and blueberry facial.
We are happy to accommodate dogs with special needs, such as medication administration and meal or snack preparation. Please be sure to discuss your dog’s needs with our Reservation Specialist when scheduling daycare for your dog.
Bow Wow Bungalow has a standing reputation for providing the absolute best care for our clients’ furry family members. Based on this reputation and the trust our clients have in our company, we are happy to announce an additional service that underscores our continuing commitment to provide the highest quality of pet care. Bow Wow Bungalow now offers a new pet care warranty that will reimburse our clients up to $500 in eligible veterinary expenses for illness or injuries that occur due to their visit to Bow Wow Bungalow.